

Raven's End Books: The Horror Bookshop

FAQ
What is Horror? A lot of people assume that horror is gore. While a lot of gore IS horror, a lot of horror isn't gore. Horror is whatever makes you uneasy, fearful, or disgusted. We are not here to judge what frightens you. We're here to help find what scares you. What if I find something offensive in one of your books? Raven's End Books strives to be a welcoming community for everyone. We do not condone transphobia, homophobia, misogyny, islamophobia, or any other exclusionary or prejudiced mindsets and/or behaviours. However, we cannot guarantee that you will not encounter these in one of our books. Should you have any concerns or questions, please don't hesitate to discuss it with us. What is your refund policy? Sometimes, a book doesn't land. We get it. We also get TBR piles and that you may not get to a book for awhile. As long as we still sell the book and it is in resellable condition, we can help you. Your purchase is eligible for a refund if the book was purchased within the last 30 days. Otherwise, you will be provided a store credit.
Resellable condition is defined as free of tears, stains, bent pages/covers, writing, and creases. If you are unable to make a workshop, if it is more than seven days prior to the event, we will be happy to provide a refund. If it is within seven days, we will do our best to fill your spots. If we do, we will be happy to provide a full refund. Do you buy used books? We do buy used horror books and graphic novels but we do not accept everything, including Stephen King and Dean Koontz. We ask that you schedule an appointment with us so that we can review your items. Please message us at info@ravensendbooks.com with the subject line 'Used Books Appointment' to schedule a time to bring in your items. Do you accept commissioned work? If we feel the merchandise or book aligns with our store's ethos, we would be happy to have your work line our shelves. Please contact us if you're interested in learning more about our commission process. Do you host events? Absolutely. If you are interested in hosting a special event in our space, contact us to find out more. Do you give donations? We wish we could provide donations for everyone but as a small business, it is not feasible. We have specific charitable organizations with whom we have chosen to work, so, unfortunately, while we love socials, we do not give donations.

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